Shipping and Return Policy

Shipping Policy

• BigRig Partz will ship all items using FedEx shipping services.
• We will ship the product within 2 business days after receiving the order.
• Orders placed after 12PM PST will be shipped in next 2 business days

Ground Shipping

• Ground shipping takes 3-7 days after we ship the product, delivery depends upon the destination address.
• Products may be shipped same day if ordered before 12PM PST or next day if the order is placed after 12PM PST.

Express Shipping

• Express shipping takes 1-3 days depending upon the destination address
• Products will be shipped same day if ordered before 12PM PST or next day if the order is placed after 12PM PST.

Shipping Charges

• Shipping charges are calculated based on shipping type, destination, weight and dimension of the product.
• For more details on shipping charges please visit htttps://www.fedex.com/en-us/online/rating.html

Hawaii, Alaska, Puerto Rico and International Shipping

• We will ship to Hawaii, Alaska and Puerto Rico; additional shipping will be charged by the carrier for these destinations.
• We do not ship to international address right now.

30 Day Return Policy

• All products are returnable for any reason - within 30 days of the original invoice date
• No restocking fee will be charged
• A credit will be issued within 3-5 business days from the date we receive the part, your credit will be issued against the original method of payment that was provided during the purchase.
• A return can be initiated by emailing support@bigrigpartz.com – with subject line Return – order id
• A return label will be sent via email, simply affix the return label to the package and drop at specific carrier.
• Every return will have a unique return ID for return tracking purposes that will be created by us internally.
• After 30 days are lapsed, all sales are final sales.

Return Conditions

• Returned item must be in new, unbroken and in sellable condition.
• Product must be in original packaging. Used, installed or modified parts will not be accepted for returns.
• Unaccepted returns may be shipped back to customer upon their request at customer’s expense.
• Unaccepted returns will have partial refundable amount. All expenses incurred during shipping will be deducted.

How much refund would you get back

Full price of the part purchased (including tax) minus:

• The original cost BigRig Partz paid to ship the product.
• The cost of prepaid return label

If items shipped were wrong

• If we shipped wrong items, we take full responsibility of the return and we will refund the full amount you paid.
• OR if you choose, we can ship the correct part with no shipping cost to you, subject to part price adjustment.